B2B firms that have flourished for 20, 30 or 50 years are understandably proud of their longevity, particularly after having endured the most recent decade’s harsh economic conditions. But many of those companies do not leverage their achievement, by failing to capture the attention, interest and engagement of the internal and external audiences that will determine their continued success.
Too often important corporate milestones are treated in a manner similar to a wedding anniversary: companies will send out an announcement (press release, advertisement or email blast), host a modest reception, and provide a memento to a select number of longstanding clients.
These traditional corporate anniversary tactics may yield a few congratulatory notes, but will not deliver what might have been achieved – in terms of confirming core values, building corporate culture, and reinforcing brand presence – if the company had approached the opportunity in a strategic manner.
As a starting point, effective corporate anniversaries require the same high level of planning discipline that’s applied to other aspects of business development at the firm, which should include:
- Articulation of measurable business objectives the program will seek to achieve;
- Identification and prioritization of the target audiences the program will reach and influence, including employees, current and prospective clients, suppliers, referral sources, the media, etc.;
- Framing the core messages that will be expressed through the program, and
- How success of the anniversary program will be evaluated.
Based on that strategic groundwork, a company is prepared to identify appropriate tactics, make well-informed decisions regarding budgetary allocations, assign responsibilities for tactical implementation, and to build a program calendar.
Ideally, a corporate anniversary strategy is based on a limited number of high-quality tactics, rather than a long list of activities with limited impact or strategic value. A few examples of high value tactics might include:
- Logo Modification – This need not be elaborate or permanent, and might also include a forward-looking tag line or theme. A simple “Celebrating 25 Years” or “Since 1988” can easily be integrated into an existing logo design. The reference can also be integrated into email signatures of all employees.
- Website Visibility – This can be as simple as an anniversary banner at the bottom corner of the home page, or as elaborate as a corporate timeline or new “history” section that explains significant events since the company’s founding.
- Client / Employee Gifts – If it’s deemed appropriate to give an anniversary gift to long-time clients, employees or suppliers, these gifts should be personalized and delivered in a very personal manner; either presented individually and in person, or accompanied by a customized letter from the CEO, managing partner or owners.
- History Wall – This multi-media display, consisting of photographs and historical artifacts, displayed in the firm’s lobby or a conference room, can serve as a permanent and updatable validation of the company’s milestones and achievements.
- Custom Publication – A commemorative book or brochure, well-written and nicely produced, can tell your company’s story and feature the people who have been responsible for its success. For the same reason people hold onto their high school and college yearbooks, this keepsake item has a useful shelf-life that extends far beyond your firm’s anniversary year.
- Client-Focused Ad Campaign – Rather than touting your company’s anniversary, select 4 or 5 blue chip clients who are willing to be profiled in an advertising campaign that promotes their longevity and success. Passing (rather than direct) reference to the length of your firm’s relationships with those clients suggests that your company puts client interests ahead of its own.
- Video Profiles – To humanize the firm, and pay tribute to long-time employees, video interviews can showcase the personal stories, values and dedication that have served as the cornerstone of the company’s success. These 2 – 3 minute videos can be posted on the corporate website, and on the company’s social media sites.
- Earned Media – Press releases announcing corporate anniversaries are of little interest to most journalists. But if your company has an interesting or inspirational story to tell – involving hardship, unique challenges, failure or creativity – it’s well worth soliciting interest from appropriate media sources. Positive coverage in respected business or trade publications provides valuable 3rd party endorsement of your company’s long-term achievement.
- Philanthropy – Rather than hosting an expensive celebration or social event, a charitable tactic may generate greater client goodwill and provide opportunities to promote the firm’s anniversary (and underlying values.) These tactics might include scholarships, research grants, sponsorships, named donations, fundraisers, etc. that are related to the firm’s business or mission.
- Recurring Content – To sustain top-of-mind awareness related to the firm’s anniversary and reinforce thought leadership, firms can publish and distribute theme-based content that’s likely to be of interest to target audiences. For example, an accounting firm celebrating its 25th anniversary might publish an interview series featuring CEOs of 25 long-term clients, who share the best business advice they’ve ever received. If published monthly, this tactic represents 12 separate opportunities to promote the firm’s anniversary.
The depth and range of anniversary-related tactics that can be leveraged by B2B firms is limited only by creativity and budget. But activity is not the benchmark for success. The real challenge involves alignment of strategy and tactics to achieve tangible business outcomes.