Tag Archives: direct marketing

March 12, 2020 · 3:06 pm

Are Pitch Letters The Cinderella Of Content Marketing?

3D Render of Cinderella's glass slipper on the castle floor Great content can build brand stature and increase market awareness, but in my experience, neither of those achievements necessarily delivers the type of market engagement that results in new accounts or revenue growth.

Most marketing content is distributed through pull tactics, in which blog posts, social media posts, press releases, etc., expose information indirectly to a large audience. Pull-based content marketing is a shotgun approach. You’re firing at a flock of ducks, hoping you might hit a few.

Many marketing professionals argue that marketing automation technologies enable them to drive engagement by monitoring how specific individuals within their target audiences react to their content. For example, if a few ducks are hit by their initial shotgun blast — perhaps by clicking on a blog post link — the marketer can then identify and attempt to take down those particular ducks with another more targeted round or two.

Marketers also use push content to communicate directly with large groups of individuals. This shotgun tactic pushes out generic content through blast emails, direct (snail) mail and cold calling. That content often lands in spam folders, office trash cans and voicemail.

Trade Your Shotgun For A Rifle

How can you use content in a more strategic manner to turn more ducks into customers?

First, stop using ideas and solutions that might apply to all of the ducks in the flock, and instead leverage ideas and solutions that are likely to apply to specific, high-value ducks. Second, take down those targeted ducks with a rifle, not a shotgun.

Both requirements are addressed by unsolicited pitch letters, which is the only genre of content marketing that delivers tailored content through a personalized solicitation process.

How Unsolicited Pitch Letters Work

Because they require in-depth research, must be well-crafted and cannot be mass produced, very few firms leverage unsolicited pitch letters. They’re the Cinderella of content marketing. But over the past 25 years, unsolicited pitch letters have served as my firm’s only method of generating new business, other than referrals. The tactic has worked very well for several reasons. Notably it:

• Allows us to be selective about the types of companies we would like to have as clients.

• Differentiates my firm from competitors in terms of marketing sophistication.

• Incentivizes prospects to respond to our solicitation because the content applies only to them.

• Often eliminates or avoids any type of competitive shootout or request-for-proposal process altogether.

Unsolicited pitch letters are unlike any other form of content marketing for two reasons: One-size-fits-all content isn’t applied, and ideally, they’re sent directly to the highest-ranking decision maker within the target organization. Most often, that’s the CEO, managing partner or owner of the business.

Here are a few of the logistics involved in using unsolicited pitch letters:

• The process begins with research. The essential ingredient in an effective pitch letter is the time you invest in researching a prospective client. Go far beyond their website, and review all the public-facing information available, as well as the company’s competitive landscape.

• Identify a pain point, opportunity or both. The research goal is to identify a problem or opportunity that’s likely to be of great interest to senior management. It may involve a product or service shortcoming that puts them at a competitive disadvantage or a new idea that can reduce operating costs. Make sure that it’s always related to your own firm’s core capabilities.

• Don’t be afraid to criticize the prospect. As long as your ideas are relevant and presented in a professional manner, most prospects will not object to learning about problems or opportunities. In fact, many will welcome an objective outside opinion, even if you are delivering bad news.

• Grab their attention. If you’re sending a pitch letter by email, use a subject line that will increase the likelihood it will be opened. Use the name of the company, and consider referencing the idea you’re pitching. For example: “Our Review of Smith & Company’s Customer Service Capability.”

• Tease. Don’t pontificate. The end goal of the pitch letter is to engage the prospect in a face-to-face or phone conversation. You want to provide a point of view that suggests to the prospect that you’ve invested time in learning about their company and that you have some specific ideas that may be of interest to them. Make them want to learn more.

• Keep the pitch short. The most effective pitch letters are no longer than five or six sentences, with no large blocks of copy. Do not elaborate on your firm’s credentials. Your pitch is based on the quality of your ideas, not on the work you’ve done for others.

• Don’t bother to follow up. My firm’s experience is that the prospect will either respond to a pitch letter quickly or not at all. Don’t send multiple pitch letters or follow up on the phone. That’s not only a waste of time; it can also sour the prospect on doing business with you in the future.

• Check conditions six or 12 months later. Since you’ve invested the time to research the prospect and draft an effective pitch letter, it’s worthwhile to conduct follow-up research on a target company to see whether any changes related to your letter are evident. If not, it’s acceptable to forward your original pitch to the same targets, asking them to reconsider your offer.

• Hang in there. Similar to any sales tactic, you’re playing a numbers game. But if you conduct proper research and pitch relevant ideas on a consistent basis, your solicitations will likely yield meaningful results.

There are many reasons traditional content marketing approaches make sense: notably to maintain your firm’s reputation as a thought leader. But when it comes to the use of content to drive revenue growth, a sophisticated and disciplined pitch letter program has the potential to far exceed the yield of any other push or pull marketing tactic, particularly for small- and medium-sized companies.

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Tagged as #B2B strategy, ABM, Account Based Marketing, B2B marketing, business development, Cinderella, direct mail marketing campaign, direct marketing, email marketing, pitch letters, professional services marketing, pull marketing, push marketing, unsolicited pitch letters

September 9, 2019 · 12:44 pm

A 9-Step Marketing Success Recipe

personal-chef-440x333

The first question we ask prospective clients is, “Do you have a Marketing Plan?”

Many prospects sheepishly acknowledge that they don’t have a formal Marketing Plan. This group earns big points with us for honesty.

Some less forthright prospects will claim that they have a Marketing Plan, but when asked to show it to us, this group responds with, “Our plan isn’t written down,” or “It’s being updated,” which really means that they don’t have a Marketing Plan.

There are several good and bad reasons why companies (of all sizes) don’t create a Marketing Plan. Those spoken and unspoken reasons include:

· “It’s too much work to create and maintain a Marketing Plan.”

· “We had a Marketing Plan once, and it just sat in a 3-ring binder on the shelf.”

· “Senior management doesn’t understand marketing. Why confuse them more?”

· “It’s easier to just keep trying different marketing tactics, to see what works.”

After decades of watching companies either earnestly struggle to create a Marketing Plan, or strenuously avoid creating one, we recently had an epiphany. We realized that most companies should SKIP the Marketing Plan altogether.

Here’s why: The ratio of companies without (versus with) a Marketing Plan will never change. So rather than badgering and shaming the “No Marketing Plan” companies, we should help them focus exclusively on the critical components of marketing that will help them succeed. We call this process the “9 Step Marketing Success Recipe.”

In Betty Crocker fashion, here is a step-by-step recipe for achieving marketing success for your company…completely devoid of all marketing jargon:

Three Strategic Ingredients

Step 1: Determine why customers should buy your product / service. This seemingly simple goal – to understand what’s special about your company – is the most essential element of marketing strategy. Many companies either don’t have a clue, or have an unfounded / unrealistic viewpoint on why people should do business with them. You need to nail this step…because it provides your company with its sales pitch.

Step 2: Learn why customers are buying from your competitors. To gain a reliable answer to the Step 1 question, you need to possess a thorough understanding of the competitive landscape. The most successful marketers know everything about (and closely monitor) current competitors, to gain insight into why customers buy from them. They also work to anticipate new competitors, and explore potential customer solutions that could disrupt the entire category.

Step 3: Learn what your customers want and don’t want. If you’re not having a continuous, two-way conversation with current, prospective and former customers, then you are flying by the seat of your pants, marketing-wise. And you can’t rely exclusively on surveys to gain that market intelligence. Pick up the phone and talk to decision-makers at least once a quarter to really understand what they think and what they need.

Three Practical Ingredients

Step 1: Define what your marketing resources are. Marketing requires money and people. Work backwards to build a marketing strategy. First decide what resources are available to invest, and then determine what strategies / tactics you can afford to apply properly and consistently. Having an “open budget” for marketing makes you a target for the latest gimmick, and is a sure way to waste a boatload of money.

Step 2: Put your sales process under the microscope. Marketing is not a religion. To justify its existence as a corporate function, marketing must help produce tangible business outcomes. Most marketing activity should be related to sales…and the sales function requires close scrutiny in advance of any marketing investment. If your sales process is broken (or non-existent), then your marketing will likely yield nothing of value.

Step 3: Define exactly what you want your marketing to achieve. Your marketing goals should be directly or indirectly connected to activity that drives revenue. If that revenue connection is fuzzy, or based largely on wishful thinking, then either refine or eliminate the weak strategies and tactics. Be ruthless in your evaluation of all marketing activity at all times.

Three Tactical Ingredients

Step 1: Select ONE effective direct marketing tactic. Most email solicitations go unread, with good reason: they are self-serving, poorly written and lack a compelling rationale for people to respond. But because the email marketing bar is so low, there is plenty of opportunity to stand out from the crowd. There’s also a big opportunity to leverage traditional snail mail, largely because marketers have abandoned that channel in lemming-like fashion.

Step 2: Select ONE smart content marketing tactic. The objective is to showcase your company’s intellectual capital (which is very different from a sales pitch), either through respected print / electronic media sources or social media, primarily to gain online visibility for that content. The marketing reality is this: If potential clients can’t find you by searching online, then you are not in the game. If you prefer to stick with the “We’re a relationship business, and don’t need an online brand presence.” marketing approach, then please let me know. I would like to short your stock.

Step 3: Select ONE consistent tactic to keep in touch with clients, prospects and referral sources. With so much media noise and competition, and because you can never know when people will be ready to engage, it’s important to remind decision-makers that your company is ready to help them. Quarterly communication is sufficient, and will avoid being viewed as a pest. Standard “all about us” newsletters are boring, so provide content that’s meaningful and of interest to your readers.

This overly simplistic, 9-step planning process is unlikely to gain the endorsement of the American Marketing Association. But for the vast majority of businesses who don’t have the time or interest to create a bona fide Marketing Plan, this “9 Step Marketing Success Recipe” should more than suffice.

Compared with some of the overly ambitious, non-productive Marketing Plans that we’ve seen over the years, it’s also likely to produce a much tastier outcome.

Bon Appetit!

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Tagged as direct marketing, email solicitations, marketing newsletters, Marketing Plan, marketing strategy, marketing success, marketing tactics, sales process

November 27, 2018 · 9:54 am

Write Effective Pitch Letters to Grow Your Business

mailbox-planet-mailbox-rentals Over the past 20 years, most of my firm’s new business has been generated by unsolicited pitch letters sent to targeted prospects. These brief, tailored messages – sent either by email or snail mail – have not only enabled us to maintain a consistent pipeline of clients; but more importantly, we’ve built a practice consisting of high-value companies and people that we wanted to work for. And we’ve never resorted to advertising, sponsorships or other expensive, low-yielding tactics to promote our brand or services.

The simple truth is that properly researched, well-crafted pitch letters are probably the most effective way for any type of professional services firm to build its client base and grow revenue. Unsolicited pitch letters, when they succeed, can also be an extremely effective way for your firm to avoid the RFP process…by anticipating their needs, you enable the targeted company to skip the beauty contest altogether.

Here are 5 of the many lessons that we’ve learned about how to use this powerful marketing tactic properly:

The Secret Sauce is NOT the Pitch Letter. For every pitch letter we send out, my firm invests at least an hour or two researching the target company. We review all of the target’ s public facing information to understand its value proposition, competitive landscape, leadership, reputation, marketing & sales sophistication and apparent resources. Our research goal is to identify either a specific problem or an opportunity where we think we can add value. Lacking this insight, you have no tangible basis for an effective pitch letter.

Your Pitch Letter Must be About Them, Not You. Your targeted decision-makers receive scores of pitch letters and phone solicitations from your competitors. Nearly all of those firms will mistakenly talk about themselves, and what they’ve done for their clients. But the only thing that’s of interest to prospects is what you can do for them. So you need to first let prospects know that you understand their problem / opportunity (because you’ve done proper research), and then offer to share your ideas on that topic. (Yes…you’ll need to have some ideas to offer.)

Grabbing Their Attention is Goal #1. Using email, your pitch letter will not be read unless you incent the target to open it. This is no easy task, given the volume of email most decision-makers receive every day. Your subject line should be serious, rather than cute or clever, and should generate some curiosity. Also try to mention the name of the target company in your subject line, so that it’s not discounted as a canned letter or mass mailing. You should also consider mailing a hard copy pitch letter, in addition to, or in lieu of an email pitch. These days, a hard copy letter is more likely to be noticed than an email.

Stop Selling and Start Listening. The only goal of your pitch letter is to start a conversation, ideally face-to-face. This is your opportunity to discuss the target’s issues and your ideas. Sometimes you’ll miss the mark, sometimes you will nail it, and sometimes they’ll have a need or problem that’s unrelated to the one you’ve identified. If you ask smart questions, take notes, and focus on understanding their business and personal circumstances (instead of seeking to walk out with a signed contract), you’ll establish the foundation for a relationship that might lead to revenue at some point.

View Selling as a Numbers Game. Timing is every in life, including business development. You can research a great target, identify their problem or opportunity, and be in a position to add value, but for 100 different reasons (unrelated to you or your pitch), the prospect is not willing, able or ready to engage you. So the only way you can address the random nature of sales is to increase the number of doors that you knock on. If you’re serious about leveraging the power of pitch letters, you’ll need to send them out on a consistent, disciplined basis. Think of your program simply as a long-term seed-sewing process, and shoot to send out 2-3 well researched pitch letters every week. Over time, you’ll see tangible results.

There are many more tactical aspects involved in the art of pitch letters – what content to include and avoid, which individual to solicit, what attachments to include, how to monitor and follow-up, etc. – to cover in a single blog post. But simply getting started, and establishing a pitch letter routine are the two most critical steps.

What’s presented here, combined with overcoming a fear of failure, is all you’ll need to get started on the path to building your business through pitch letters. Happy hunting.

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Tagged as #directmail, business development, direct marketing, marketing strategy, pitch letters, professional services marketing

October 9, 2016 · 4:50 pm

Skip the Marketing Plan. Try this “Easy-Bake” Recipe Instead.

betty-crocker The first question we ask prospective clients is, “Do you have a Marketing Plan?”

Most prospects sheepishly acknowledge that they don’t have a formal Marketing Plan. This group earns big points with us for honesty.

Some less forthright prospects will claim they do have a Marketing Plan, but when asked to show it to us, this group responds with, “Our plan isn’t written down,” or “It’s being updated,” which really means that they don’t have a plan.

There are several good and bad reasons why companies (of all sizes) don’t create a Marketing Plan. Those spoken and unspoken reasons include:

· It’s too much work to create and maintain a Marketing Plan.

· We had a Marketing Plan once, and it just sat in a 3-ring binder on the shelf.

· Senior management doesn’t understand marketing. Why confuse them more?

· It’s easier to just keep trying different marketing tactics, to see what works.

After decades of watching companies either earnestly struggle to create a Marketing Plan, or strenuously avoid creating one, we recently had an epiphany. We realized that most companies should SKIP the Marketing Plan altogether.

In Betty Crocker fashion, here are step-by-step directions for creating an Easy-Bake Marketing Cake for your company…completely devoid of all marketing jargon:

The Strategic Ingredients

The Practical Ingredients

The Tactical Ingredients

Step 1: Select one effective direct marketing tactic. Most email solicitations go unread, with good reason: they are self-serving, poorly written and lack a compelling rationale for people to respond. But because the email marketing bar is so low, there is plenty of opportunity to stand out from the crowd. There’s also a big opportunity to leverage traditional snail mail, largely because marketers have abandoned that channel in lemming-like fashion.

Step 2: Select one smart content marketing tactic. The objective is to showcase your company’s intellectual capital (which is very different from a sales pitch), either through respected print / electronic media sources or social media, primarily to gain online visibility for that content. The 2016 marketing reality is this: If potential clients can’t find you by searching online, then you are not in the game. If you prefer to stick with the “We’re a relationship business, and don’t need an online brand presence.” marketing approach, then please let me know. I would like to short your stock.

Step 3: Select one consistent tactic to keep in touch with clients, prospects and referral sources. With so much media noise and competition, and because you can never know when people will be ready to engage, it’s important to remind decision-makers that your company is ready to help them. Quarterly communication is sufficient, and will avoid being viewed as a pest. Standard “all about us” newsletters are boring, so provide content that’s meaningful and of interest to your readers.

This overly simplistic, 9-step planning process is unlikely to gain the endorsement of the American Marketing Association. But for the vast majority of businesses who don’t have the time or interest to create a bona fide Marketing Plan, this “Easy-Bake Marketing Cake Recipe” should more than suffice.

Compared with some of the overly ambitious, non-productive Marketing Plans that we’ve seen over the years, it’s also likely to produce a much tastier outcome. Bon appetit.

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Tagged as #B2B strategy, #marketing, #thought leadership, Betty Crocker, direct marketing, DIY Marketing, marketing communications, Marketing Plan, marketing ROI, sales & marketing, sales strategy

December 19, 2012 · 10:58 pm

The Lost Marketing Art of Ink on Paper

Time to temper our love affair with pixels on a screen?

In a pre-pixilated world in the not too distant past, Ink on Paper ruled the world of marketing.

Capabilities brochures, annual reports and other print collateral – complete with blind-embossing, foil-stamping, perfect binding, die-cutting and spot-varnished photos – served to explain, sell and educate. Graphic designers used drafting boards, rulers and glue. They understood the difference between a sheet-fed and web offset printing press, could distinguish between thermography and engraving, and spent hours studying paper stock samples, typefaces and PMS color charts.

In the days of Ink on Paper, marketers reviewed press proofs; they hand-delivered advance copies of newly printed materials to their CEOs, and measured ROI based on Business Reply Card volume. Printed words and images did not move on the page. Content stood on its own, linked to nothing. And the US Postal Service was profitable.

There’s no denying the time and cost efficiencies of our online world. We now communicate more broadly, more precisely, more rapidly and with greater marketing insight than we could ever have imagined 20 years ago.

But we’ve lost a few things in our exodus from Ink on Paper:

Visceral Impact – Pixels on a screen have no weight, no dimension, no texture, no smell. Ink on Paper places something physical into a person’s hands. They open the cover and turn its pages. They can scribble notes in the margin, or rip out a photo. It’s a sensory experience that communicates on human terms, and that cannot be replicated by a PDF downloaded and created on a laser copier.

Personality – The range of creative expression using pixels is limited by the fixed dimensions of a flat glass screen. Ink on Paper lives on a canvas of unlimited graphic possibilities, in terms of size, shape, color and physical features. No scrolling is required to appreciate the design. It provides an opportunity to stand out from the crowd, to express yourself more effectively, and to make an impression that’s likely to be remembered.

Permanence – People scroll through computer screens at hyper-speed. The volume of information is unlimited, and no intellectual commitment is required of viewers. Ink on Paper moves in slow motion, forcing readers to pay closer attention to its content. Print materials possess presence and permanence, suggesting that the people and company who produced them actually exist, have nothing to hide and can be trusted.

Craftsmen in any field are quick to embrace new tools and methods that enhance their results and professional satisfaction. They also understand the importance of sticking with tactics that work well. Seasoned marketers who have thrown the baby out with the bathwater in their rush to digital communications, as well as more recent arrivals to the marketing profession who have always lived in a paperless world, would be well served to reconsider Ink on Paper as a medium.

No marketing communications program is truly integrated without that capability.

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Tagged as #content marketing, #craftsmanship, #graphic design, #marketing, annual reports, Business Reply Cards, capabilities brochures, direct marketing, Ink on Paper, integrated marketing, integrated marketing communications, marketing communications, marketing impact, marketing ROI, offset printing, PMS colors, print collateral, printed materials, snail mail, thermography, US Postal Service

February 16, 2012 · 11:03 am

No-Cost, Cornball Marketing Can Drive B2B Top-of-Mind Awareness

LtoR: Heather Fuller, Andrew Crisp, Percy, Gary Thompson, Mickie Kennedy. Missing: Nimmi, the acrobatic dog.

eReleases competes with dozens of electronic news distribution services, all seeking to charge companies and PR agencies hefty fees to put their press releases in front of journalists, in hopes of capturing the media’s attention and coverage.

After some polite online badgering by eReleases, Highlander Consulting gave that upstart firm a shot last week; tasking them to distribute a press release for one of its clients, CAP Index Inc. – a leading provider of crime forecasting data and risk analytics. eReleases’ results were as good as, or better than, any of its larger, better-known competitors.

But what impressed us more than the quality of their service, was the no-cost, cornball guerilla (included in photo) marketing tactic that eReleases applied to thank us for our business.

A whacky whiteboard “eReleases Welcomes…” photo, personalized by name, sent by editorial director Heather Fuller, was embedded with this note:

“We just wanted to take the opportunity to personally welcome you as a valued eReleases customer and let you know we’re not just a website in some guy’s basement. 🙂

If you ever have any questions or concerns, pick up the phone and call us. All of our editors pick up the phone. No pushy salesperson or operator standing between you and us.”

So….what service provider will Highlander think of FIRST the next time we need to distribute a press release online?

Marketing Lesson: Cheap, clever and memorable can beat costly and sophisticated when it comes to driving top-of-mind awareness with targeted B2B audiences.